Volume 13, Issue 2 (2024)
QJIA 2024, 13(2): 46-60 |
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Azami A, Mirakzadeh A A, Azari A. Analyzing the quality of crop insurance services from the perspective of farmers in Sahne county. QJIA 2024; 13 (2) :46-60
URL: http://journal.sbkiran.ir/article-1-275-en.html
URL: http://journal.sbkiran.ir/article-1-275-en.html
Razi University, Kermanshah
Abstract: (238 Views)
Insurance of agriculture is one of the risk management tools, and customer's satisfaction with the quality of agricultural insurance services can be effective in the development and promotion of insurance. In this regard, the present research was conducted to evaluate the satisfaction with agricultural insurance services concerning the damages caused to selected crops in Sahneh County. This research is part of the descriptive-correlational research group. The questionnaire data collection tool and the statistical population comprise 7,624 farmers. G*Power software was used to determine a sample size of 200 farmers. Experts' opinions were used to confirm the questionnaire's validity, and its reliability was confirmed by Cronbach's alpha (0.72). Analysis was conducted using Pearson's correlation coefficient and SPSS software. Among the factors that cause damage in the hot months of the year, drought has caused the most damage to farmers. Frostbite is the most significant cause of damage during the cold months. In general, the most damage is related to the rice crop. 79.6% of farmers were dissatisfied with the compensation they received from agricultural products insurance for the damage caused to their products. Additionally, the obtained results indicate that the amount of damage caused to agricultural products has a negative relationship with the level of satisfaction with the received compensation; as the damage increases, the level of satisfaction with insurance services decreases. Considering that satisfaction with agricultural insurance services can play a decisive role in motivating farmers to insure their products or dissuading them, it is suggested that adequate mechanisms be put in place to ensure timely payment and provision of damages to farmers.
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